Bilingual Software Trainer

Profile

,AnswerValue:u003cpu003eu003cbu003eu003cspanu003eBuild a Bigger, Better, Bolder Futureu003c/spanu003eu003c/bu003eu003c/pu003eu003cpu003eImagine working for a company that measures its success based off the growth of its colleagues, a company that invests in its future by investing in you. Little Caesars is a company where our colleagues make an impact.u003c/pu003eu003cpu003eu003cbu003eYour Mission u003c/bu003eu003c/pu003eu003cpu003eConduct in-person and virtual training to corporate and franchisee store system users.u0026nbsp; Responsible for improving the skills and knowledge of store employees, assisting in successful implementation. This position will represent the organization to perform work without direct supervision.u003c/pu003eu003cpu003eu003c/pu003eu003cpu003eu003cbu003eHow Youu0027ll Make an Impact u003c/bu003eu003c/pu003eu003culu003eu003cliu003eTeaching knowledge in theory/practice of concepts, facts and practices via training courses. Provide experience for understanding this knowledge by transforming IT applications into usable end products that the stores will utilize.u003c/liu003eu003cliu003eResponsible for complete training process from a need’s assessment/analysis through assessment, observation and oral questioning.u003c/liu003eu003cliu003eOwn an existing portfolio of training courses. Ensure that trainer’s manual is current and up to date with notes, session plans, visual aids and handouts.u003c/liu003eu003cliu003eDesign new training materials and courses to meet the needs of the company and add them to the existing overall training department’s portfolio. The Technical Trainer will create and arrange training manuals and visual aids after determining the best avenue for offering training on a particular subject. Evaluate and modify existing training materials.u003c/liu003eu003cliu003eCollaborate with end-users and with the training staff to deliver a structured curriculum. Ensure the quality and consistency of course content throughout a course life cycle and to develop training methodologies that enable best learning.u003c/liu003eu003cliu003eRepresent the Technical Training department at exhibitions, seminars, etc.u003c/liu003eu003cliu003eCollaborate with team members on planning and decision making and planning for the team.u003c/liu003eu003cliu003eDevelop and retain an up-to-date knowledge of current working practices by periodically spending time working with the operational and support departments.u003c/liu003eu003cliu003eUtilize and maintain the Training Management Software with the training staff.u003c/liu003eu003cliu003eDevelop and utilize pre and post-assessment to evaluate training capacity effectiveness and best practice recommendations, including speech recognition, mobility, etc. Conduct end-user training on proprietary software.u003c/liu003eu003cliu003eDemo the products over the web to familiarize customers with new product features.u003c/liu003eu003cliu003eProvide technical training to IT support staff so they are able to configure and support the product internallyu0026nbsp;u003c/liu003eu003cliu003eAssist support team with resolvingu0026nbsp;store tickets as neededu003c/liu003eu003cliu003eProvide accurate and detailed reports on project status and training resultsu003c/liu003eu003cliu003eGather customer feedback and take action as needed to improve customer adoption and usageu003c/liu003eu003c/ulu003eu003cpu003eu003cbru003eu003cbu003eWho You Are u003c/bu003eu003c/pu003eu003culu003eu003cliu003eBachelor’s degree in Information Technology, Computer Science or related degree, preferably with adult learning classes or methodologies.u003c/liu003eu003cliu003eMinimum of 7 years or more experience in Technical Training, including but not limited to Certified CompTIA CTT Essentialsu003c/liu003eu003cliu003eEvidence of ability to analyze and troubleshoot issues remotely or onsite and provide alternatives for the customer.u003c/liu003eu003cliu003eAbility to provide examples of training materials (i.e. Microsoft Office, graphics, design software, Corel, Adobe Photoshop, etc.) with ability to handle training materials productionu003c/liu003eu003cliu003eEvidence of self-confidence, desire to learn and ability to learn and have a passion for technology.u003c/liu003eu003cliu003eDemonstrate leadership behaviors, including organization and prioritization and exceptional leadership skills.u003c/liu003eu003cliu003eEvidence ability to think creatively with a desire to exceed customer expectationsu003c/liu003eu003c/ulu003eu003cpu003eWhat Will Make You Stand Out u003c/pu003eu003culu003eu003cliu003eClassroom Trainer or Virtual Classroom Trainer preferred.u003c/liu003eu003cliu003eAbility to communicate verbally u0026amp; writing in Spanish.u003c/liu003eu003c/ulu003eu003cpu003eu003cbu003eWorking Conditions u003c/bu003eu003c/pu003eu003culu003eu003cliu003ePosition requires the ability to travel by air and auto throughout the USA with some international travel.u003c/liu003eu003cliu003eWorks in a normal office environment where there is no physical discomfort due to temperature, noise, dust and the like and normal colleague traffic and phone noise is present.u003c/liu003eu003cliu003eThis position may require working non-traditional hours, including evenings, weekends and non-traditional hours to meet client training expectations.u003c/liu003eu003c/ulu003e,

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